I always like to visit your restaurant. The food is amazing and you have a great atmosphere.Unfortunetly, we had a not vary pleasant experience visiting the restaurant today. We know that usually you guys have a wait time. So we came and host added our name to the list and she said that the wait will be 45 mins and we will receive the message on the phone. We waited for 50 minutes and we came just to check our status and we had to face another host that said that actually they said that the waiting time was not 45 minutes but an 1 hour and 45 minutes. She also said it in a very rude way. So we decided to leave but we received a message exactly 2 minutes later that our table is ready. So we came back and had to show it to the host who lied to us about the waiting time. We had a great dinner and time but the host didn’t even say sorry about her rude behavior and her inability to check the waiting list properly and to find out band there. Your rissotos are my favorite though . Thanks for a great food. Hope you pass this review to your manager because the second ( europian looking ) host behavior and tone was unacceptable. Thanks
Beretta
Hi David, Thank you so much for letting us know about your most recent experience at Beretta. We aim to provide top quality customer service, and do our best to estimate wait times on busy nights, but sometimes we slip up. This is certainly not the kind of experience we want our guests to have, so I can't thank you enough for letting us know. Please do come back and visit us again soon. We are getting a little face lift right now, but will be open again this Saturday. See you soon, Martine
December 31, 2018
Lewis l
Great customer service. Good pizza
Beretta
Thanks for dining with us and leaving a review, Lewis! We are thrilled to hear that the service and food were both excellent and can't wait to see you back soon! Thank you, Martine
December 21, 2018
Peter A
Very good service
Beretta
Hi Peter, Thanks for joining us at Beretta and for leaving us a review. I am really happy that we took good care of you and hope that you will come back again soon. Thank you, Martine
December 15, 2018
Dawn
Great food excellent customer service. Will definitely visit again when in San Francisco. Thank you.
Beretta
Hi Dawn, Thanks for choosing to dine with us at Beretta while you were in the city! I am very glad to hear that everything was delicious, and that we took great care of you. I hope to see you back soon! Thanks, Martine
